Terms and Conditions
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The purchase of any travel services offered by INTREPID Vacations International Corp., (hereinafter "INTREPID" or the "OPERATOR") constitutes a contractual arrangement between you and INTREPID, and represents your acceptance of the INTREPID Terms & Conditions set out herein. All passengers are required to read carefully, understand and acknowledge the terms and conditions on our website before making any reservation with us. You are advised to check on the website or to request the latest version of the Terms & Conditions from your Travel Agent or INTREPID prior to booking your vacation. Payment of deposit and/or final payment will be considered as full acceptance of our Terms and Conditions herein reported and fully disclosed in our website.


All vacation prices are per person, based on double occupancy (two persons sharing a room) and based on a rate of exchange known at the time of publication and do not include airfare, except where noted on specific itineraries. Supplement for single and triple room reductions will be declared where applicable. Our prices may include a single or combination of AIR, LAND or CRUISE based on tours selected. We will not be held responsible in case of a human or computer billing error; we reserve the right to re-invoice for the correct amount. A full refund will be made to passengers not wishing to pay increases, provided that the passengers' written cancellation is received by INTREPID within 5 days after price increase notification. Prices are subject to increase without notice if such rates change prior to departure. The current price will be confirmed at the time of reservation. However, once INTREPID has received your deposit for any tour departing up to JANUARY 31, 2014, that LAND price is guaranteed and any subsequent LAND cost increases are at our expense, NOT including surcharges and any government tax increases. Airfares are subject to change, but can be guaranteed when paid in full.


A land only deposit of $300 per person, per vacation (of which $200 per person is non-refundable and non-transferrable) is required for INTREPID to reserve space for you with some limited exceptions, as noted below. INTREPID accepts checks, money orders, Visa, MasterCard, Discover/Novus, and American Express. Your booking is not confirmed and payment is not deemed made until the deposit is received by INTREPID and you receive a confirmation invoice. Your reservation will be automatically canceled if deposit is not received by INTREPID by the deposit due date. On certain departures, deposits or full payment may be required at time of booking to hold or to confirm space for you.  Payment of the deposit or full payment indicates you have read and accepted these Terms and Conditions. Please review and verify your booking invoice thoroughly and contact your Travel Agent or INTREPID immediately if your invoice appears to be incorrect or incomplete, as it may not be possible to make changes later.  INTREPID cannot accept responsibility if we are not notified of inaccuracies within 5 days of sending out the invoice. In the case of billing errors, INTREPID reserves the right to re-invoice you with the correct price. Final payment for your vacation is due 60 days prior to commencement of services, with some limited exceptions as set forth below.  If final payment is not received by the due date, your reservation will be canceled and your full deposit, including Travel Protection payments and any air deposits or Instant Purchase Air purchases (including applicable fees), will be retained by INTREPID.  INTREPID is not responsible for canceled land and/or air reservations in the event payment is not received by the final payment date. Payment in full is required at time of booking for reservations made within the final payment date of your vacation (in most cases, within 60 days of departure). For group reservations, Travel Agents should refer to the Group Policy, which will be provided to you by INTREPID upon request and is also located in the Travel Agent Portal.


The following deposit and/or final payment dates apply to these vacations. Please see your invoice for more information on deposit and/or final payment dates.

RIVER CRUISE VACATIONS: A deposit of $400 per person, per vacation (of which $250 per person is non-refundable, non-transferrable) is required at time of booking. Request will not be acted upon without deposit.  Final payment is due 95 days prior to commencement of services. If final payment is not received by the due date, your reservation will be canceled and your full deposit, including Travel Protection payments and any air deposits or Instant Purchase Air purchases (including applicable fees), will be retained by INTREPID.  INTREPID is not responsible for canceled land and/or air reservations in the event payment is not received by the final payment date.

INTREPID AIR OPTIONS: Negotiated-Air and Instant Purchase Air.  Negotiated-Air allows some flexibility if you want to make changes to your vacation schedule. Instant Purchase Air may offer additional airline options but has more restrictions.  Some vacations may only offer one Air type option.


The following additional payments are required for International or domestic air added to the start and/or end of your vacation and/or for Intra-vacation air as specified in the itinerary. International or domestic air and/or Intra-vacation air price quotes will show how much of your total trip cost is made up of government-imposed taxes and fees applicable at the time of booking.  Air pricing is guaranteed upon receipt of full land plus air deposit or land plus full airfare price, depending on type of airfare purchased (Negotiated or Instant Purchase Air).

Negotiated-Air: An additional, non-refundable $300 air deposit is required for Negotiated-Air booked in conjunction with an INTREPID vacation. Applicable land deposit as listed above is also required at time of booking. 

Instant Purchase Air:  Full air payment plus a $50 (North America) and $50 (International) service fee is required, and will be included in the quote, at time of booking for Instant Purchase Air booked in conjunction with an INTREPID vacation. Applicable land deposit as listed above is also required at time of booking. Once booked, Instant Purchase Air is non-changeable, non-transferrable and non-refundable after 24-hours from purchase. Negotiated-Air or Instant Purchase Air can only be booked by INTREPID in conjunction with an INTREPID vacation package and is only available from the United States. Intra-vacation air: An additional $250 per person, non-refundable air deposit may be required for packages with Intra-vacation air as noted in the itinerary.  Applicable Land and Negotiated-Air deposits or Instant Purchase Air full payments as listed above are also required at time of booking. Airfare prices include all taxes, fees and fuel surcharges, may be broken out into separate invoice line items.  These taxes and fees include:

  • September 11th Security Fee up to $10 per person
  • Passenger facility charges up to $18 per person
  • Federal domestic flight segment fees up to $3.70 per segment
  • All U.S. and International arrival and departure and other government-imposed fees added by the airlines and applicable at the time of booking.


If a booking cancellation is received by INTREPID prior to the final payment date of your vacation, your non-refundable land deposit and Travel Protection payments will be retained in addition to your Negotiated-Air deposit, Instant Purchase Air payment and service fee, and/or Intra-vacation air deposit and penalties from vendors with whom we have secured services. For individual reservations, the following per person cancellation fees apply. (For group reservations, refer to the Group Policy.)

Standard Cancellation fees for Guided and Independent (including Greek land & cruise) vacations:

  • 60-31 days prior to commencement of services: 25% of total price* plus travel protection payments
  • 30-15 days prior to commencement of services: 40% of total price* plus travel protection payments
  • 14-7 days prior to commencement of services: 60% of total price* plus travel protection payments
  • 6 days prior or later and No Show: 100% of total price* plus travel protection payments

Exceptions to the standard cancellation fees:

For River Cruise Vacations, the following cancellation policy applies:

  • 95-60 days prior to commencement of services: 35% of total price* plus travel protection payments
  • 59-30 days prior to commencement of services: 50% of total price* plus travel protection payments
  • 29-7 days prior to commencement of services: 80% of total price* plus travel protection payments
  • 6 days prior or later and No Show: 100% of total price* plus travel protection payments

* Total price does not include discounts, promotions, special incentives, Instant Purchase Air or Instant Purchase Air service fees which are non-refundable after 24-hours from purchase and will be retained in addition to the above cancellation fees. 

Cancellation fees may also apply to any additional services, including extra night accommodations, independently supplied services, and optional excursions reserved prior to, during, and after the tour. Cancellation penalties will be quoted at time of cancellation.

INTREPID reserves the right to cancel or reschedule any vacation departure for any reason, including insufficient demand or force majeure. If a vacation is canceled prior to departure, INTREPID’s only responsibility will be to refund the amount received for the reservation. INTREPID will try to rebook the same vacation with a different departure date or a similar vacation, but there is no guarantee of availability of offering. For air-inclusive vacations, INTREPID will try to confirm air schedules for the selected new dates, subject to availability. INTREPID cannot assume responsibility for any additional costs or any fees relating to the issuance and/or cancellation of air tickets or other travel arrangements not made through INTREPID.


In addition to any airline imposed change fees, a fee of $30 per transaction will be charged by INTREPID for any alteration or revision made to a reservation after deposit or payment is received. Any revision to a booking, including but not limited to flight cancellations or name changes, may result in the loss of confirmed airline reservations or increased airfare which will be payable by you. In many instances for Negotiated-Air purchases, airline revision or change fees are up to $300, but in some instances may be up to 100% of the ticket price. Instant Purchase Air and associated service fees are non-refundable and non-changeable after 24-hours from purchase, thus alterations or revisions to a booking with Instant Purchase Air will require new air to be purchased and is subject to full payment as above. Payment of refundable air taxes will be applied to the amended booking. Intra-vacation air and hotel penalties may also apply to alternations or revisions to a booking and may be up to 100% of the full price. A change of traveler name, vacation date, or itinerary within final payment will be treated as a full cancellation and new reservation; vacation and airfare cancellation fees (as above) apply.


Airfare may be purchased through INTREPID for travel originating from the United States. All carriers are independent operators and are not owned, managed or operated by INTREPID.  Your airline ticket is a contract between you and the air carrier only, even if you purchase through INTREPID.  By purchasing your air services through INTREPID, you waive all liability for INTREPID for such air services. INTREPID is not responsible if an airline cancels, reschedules, or delays a flight for any reason.  If you purchased air through INTREPID, we will try to assist in making new arrangements provided you have not already checked in with your airline for your first flight segment.  After check-in, you must work with the airline directly to reach your destination or to make any alternate arrangements, including amendments to return services.  Please be aware airline fees often apply for modifications to air schedules not related to airline imposed flight cancellations, reschedules or delays. These fees will be payable to the airline directly at time of request.  If you miss your departure flight or connection, it is your responsibility to work with the airline on which you are ticketed to reach your destination. No refunds will be provided by INTREPID for portions of trips missed due to canceled, rescheduled or delayed flights after airport check-in, nor is INTREPID responsible for any additional expenses you may incur prior to joining your trip if you miss your departure flight or flight connection. For air purchased through INTREPID, if any air schedule requires an overnight stay in a gateway city, INTREPID can assist you with hotel reservations; however, the cost of the overnight stay (including, but not limited to hotel and meals) is your expense. Air routings are subject to availability. Routings are not guaranteed and are subject to change at any time. If you make your own flight arrangements, INTREPID will not be responsible for any loss resulting from cancellation or changes in international gateways, itineraries or travel dates. We recommend that you do not purchase airline tickets with high penalty charges for changes.

Under the Secure Flight Program enacted by the U.S. Department of Homeland Security, the Transportation Security Administration (TSA) requires airlines to collect information from you for the purposes of watch list matching. TSA may share information you provide with law enforcement or intelligence agencies or others under its published system of records notice. At time of booking a vacation with air reservations, INTREPID will collect the required information and add to your air booking to pass to the airline(s) for the Secure Flight Program. The information includes full name, date of birth, gender and redress number (if available). Failure to provide the required TSA information at time of booking will result in the loss of confirmed flights and airfare price as information is required for ticketing. Rebooking lost airfare is subject to schedule availability at time of rebooking and may result in alternate flight schedules and/or increases in airfare price. Any increase in airfare price is payable by you. TSA information is required at time of booking for Instant Purchase Air.

Some countries may require aircraft cabin insecticide treatment for in-bound foreign flights.  For more information about aircraft disinfection requirements and a list of countries requiring disinfection of in-bound flights, please visit http://ostpxweb.dot.gov/policy/safetyenergyenv/disinsection.htm


Health, accident, luggage and trip-cancellation/interruption insurance is strongly recommended and available. Pre-Existing Condition Exclusion Waiver is only valid if insurance payment is received with deposit. To avoid incurring these various cancellation charges, the purchase of insurance is strongly recommended. All premiums are non-refundable after premium payment is received.


For the benefit of everyone on your vacation, INTREPID reserves the right to accept or reject any vacation participant and to remove any participant whose conduct is deemed incompatible with the interests of the other participants. INTREPID will not refund or cover any cost or expenses incurred for termination of vacation arrangements due to unacceptable behavior.

Travelers who are under 18 years old on the departure date must be accompanied by an adult 21 years of age or older throughout the vacation and are requested to share an adult's accommodation. On escorted tours, we do not accept children younger than 8 years of age. Land arrangements for infants fewer than 2 years are free of charge, providing parents pay directly to hotels for food, crib, etc.

Due to heightened security, many countries have adopted practices to prevent international abductions of children. If a child will be traveling with adults other than the parents or with only one parent, it is recommended that a notarized letter be written by the parents or non-traveling parent granting authorization to travel, including the dates of travel. We suggest that you also contact the appropriate consulate and airlines because they may have additional requirements or recommendations.


You must report any disability requiring special attention while on tour or on a cruise to INTREPID at the time the reservation is made. INTREPID will make reasonable attempts to accommodate the special needs of disabled travelers, but is not responsible in the event it is unable to do so, nor responsible for any denial of services by air carriers, hotels, restaurants, or other independent suppliers. INTREPID cannot provide individual assistance to a vacation participant for walking, dining, getting on and off motor coaches, cruise ships and other vehicles, or provide other personal needs. INTREPID strongly recommends a qualified and physically able companion must accompany travelers who need such assistance. All travelers with INTREPID are subject to the Participation clause above.

Not all sightseeing stops/sites accommodate wheelchairs, and some locations and sightseeing activities require extensive standing, sitting or walking, sometimes on unpaved or cobblestone streets. INTREPID is not responsible for any missed activities due to a participant's inability to participate with the group. The Americans with Disabilities Act is only applicable within the United States and facilities for disabled individuals are limited outside its borders. Most transportation services, including the touring motor coaches and cruise ships, are not equipped with wheelchair ramps. Motorized scooters are not typically suitable on international tours.

Although some of our ships have elevators, many of our small ships (e.g., river cruise vessels) do not. Passengers requiring ship elevators should inquire before making reservations. Additionally, most stateroom doors and restrooms are not wide enough to allow access by standard wheelchairs, and bathrooms and other doorways may be fitted with coamings. For safety reasons, passengers in wheelchairs cannot be carried on ramps in ports where the ship is at anchor.


Passenger Travel Documents, including e-ticket itineraries, are sent electronically by email to email given at the time of booking approximately 2-3 weeks prior to departure date, provided payment in full has been received. If you wish to have paper documents issued, they will be sent via regular ground delivery for a fee of USD $35. If available, a service charge per reservation is added for documents requested in advance. Please indicate at the time of reservation whether you prefer regular ground delivery or 2-day delivery (2-day delivery with related charges is required for reservations made within 60 days of commencement of services and for delivery. We can only deliver tour documents to city addresses and not to P.O. Boxes. All shipments outside the continental USA are subject to additional fees. 


Porterage at hotels for one suitcase per person is included in the vacation price. Airport/train station porterage is not included unless otherwise specified in your travel documents. Please be prepared to carry your own suitcase on and off airplanes and trains and through airports and train stations. On all other vacations, due to limited motorcoach capacity, your single bag should have dimensions not exceeding 30"x21"x11" and weight not exceeding 50lbs (22kg) unless otherwise noted in your Travel Documents. We regret that we are unable to accept a second suitcase or any luggage exceeding these limits on any vacation. Some vacations have more restrictive regulations than listed above. Please refer to your Travel Documents for more information. Air carrier restrictions may vary from the limitations listed above. Size and weight limitations for carry-on and checked baggage vary from airline to airline and even according to destination, and are becoming more restrictive.  A more up-to-date information on carrier specific standard checked baggage allowance (including size and weight limitations), the standard allowance (and fee, if applicable) for carry-on baggage, and the standard fee for the first and second checked bag, along with the information that additional discounts may apply depending on flyer-specific factors (e.g., frequent flyer status, military, credit card used for purchase or early purchase over the internet, etc.) can be found on the carrier's website or by accessing www.iflybags.com. Please read this information carefully as INTREPID is not responsible for additional fees imposed by air carriers for baggage and these fees are not included in the airfare or the vacation package price. You will be required to pay these fees directly to the airline at check-in. Regulations within most airports require that travelers handle their own luggage through customs. No responsibility is accepted by INTREPID for loss of or damage to baggage or any of the traveler's belongings throughout the duration of the vacation. Baggage insurance is recommended. See the INTREPID website for an all-inclusive Travel Protection Plan. Carry-on bags should not exceed the dimensions of 12"x11"x6". For safety reasons, wheeled carry-on bags are not suitable as hand luggage on motor coaches and mini-buses. Carry-on bags must be small enough to store in overhead bins or under the seat in front of you on motor coaches and other transportation.


For all other travel outside of USA, you are responsible for obtaining and paying for all visas and entry documents, for meeting all health and other requirements, and for any documents required by the laws, regulations, orders, and/or requirements of the countries you will visit. Visa and entry documents must be obtained independently. Non-U.S. citizens must consult with appropriate consulates to determine if any visas are needed; you are responsible for obtaining all visas and entry documents independently. INTREPID is not responsible for providing you with specific visa and passport information or documentation for any fees associated with obtaining these documents, and INTREPID cannot accept liability for any passenger refused entry onto any transport or into any country due to failure of the passenger to carry correct documentation. All passengers traveling internationally are required to have a passport. Most countries require that the passport be valid for at least six (6) months beyond the conclusion of your trip. It is recommended you have a minimum of three blank pages in your passport when traveling, as many countries require blank pages. Multiple-entry visas are required for some vacations. It is your responsibility to verify all visa and passport requirements. The process of obtaining a visa and/or passport can take up to three months or more. Some government agencies in foreign countries require INTREPID to collect and pass on certain personal and other details related to you, including, but not limited to government-issued identification and passport details. If you fail to supply the details as requested, fully and accurately, your trip may be interrupted or cancelled.  There are no refunds for failure to provide documentation or failure to provide documentation by the time required.


The hotels listed on this website are intended to be used on all departures; however hotels are not guaranteed. INTREPID reserves the right to substitute other hotels than those listed on the itinerary pages. If a change becomes necessary for any reason, including alternate hotels for additional departures on the same date, or hotel location changes within or outside itinerary cities, the hotel substituted will be of equivalent or higher quality, when available, to those shown. No refunds are provided for hotel changes; full cancellation penalties as noted above apply. Every effort is made to reserve only twin-bedded rooms. Occasionally, some hotels will only provide double-bedded rooms. These rooms will be allocated to couples. Please note that check-in times vary worldwide; INTREPID cannot control or guarantee check-in times. Continental or buffet breakfast is offered daily at your hotel. Lunch or dinner is offered at hotels or restaurants, or as specified in the itinerary, if included as part of the vacation. In the rare event that included train or air services are unavailable, alternate services will be provided. Itinerary timings are approximate and may be subject to change.


The following charges are not included in the land vacation price and some air & land vacation price: airfare to and from the start of your vacation; intra-vacation air, unless specified in the itinerary; airline baggage fees, including checked and/or excess baggage fees; Federal inspection fees for the Federal U.S. Customs and Immigrations; International Air Transportation tax; agricultural tax; other per person taxes imposed by government entities; airport taxes and fees, including the September 11th Security fee up to $10 per person; passenger facility charges up to $18 per person; Federal domestic flight segment fees up to $3.70 per segment; and U.S. and International arrival and departure and other government-imposed taxes added by the airline and applicable at time of booking; port taxes; passports; visas and vaccinations; tips to your Tour or Cruise Director, Group Leader, Local Host, driver, Local Guides, and/or ship's crew; gratuities on ferries, trains, and cruise ships; laundry; telephone; minibar; alcohol, beverages, and food outside of the contracted INTREPID menu as presented at a hotel or restaurant or onboard your vessel (these extra items will be billed to you before leaving the hotel, ship, or restaurant); airport transfers, unless specified in the itinerary; optional excursions; additional activities and excursions purchased online; porterage at airports and train stations; Travel Protection; and all other items of a personal nature.

Some countries require international travelers to pay entry and/or exit fees at the airport.  These fees will be collected by the local government and are payable by the traveler at time of travel.  Your confirmation booking information will contain information about these fees.  If you would like more information prior to booking, please contact your Travel Consultant.


During local or national holidays or special events, peek seasons, on Sundays, and during religious occasions, certain facilities such as:  museums, churches, restaurants, sightseeing tours, hotels, and shopping may be limited or not available. Alternatives will be offered whenever possible. INTREPID cannot be held responsible for any closures, necessary itinerary changes or curtails for any reason.


Please be aware that during your participation in vacations operated by INTREPID, certain risks and dangers may arise beyond our control, including but not limited to:  the hazards of traveling in undeveloped areas; travel by boat, train, automobile, aircraft, or other means of transportation; forces of nature; political unrest; acts of lawlessness or terrorism; and accident or illness in remote regions without means of rapid evacuation or medical facilities. INTREPID will not have liability regarding provision of medical care or the adequacy of any care that may be rendered. While INTREPID will use its best efforts to ensure that adequate measures are taken, but, by agreeing to participate in a vacation and/or optional excursions, you agree that you will hold INTREPID harmless regarding any provision of medical care or the adequacy of any care rendered. INTREPID is not responsible for such risks and dangers that may arise beyond its control.  Payment of your deposit indicates you accept these risks and dangers and agree to hold INTREPID harmless for such.


Please note that any request for refunds is subject to these Terms & Conditions. As it is difficult and sometimes impossible to properly investigate a complaint if INTREPID is not advised of such complaint quickly, any compensation you may be able to claim could be reduced or even forfeited if you do not follow the complaint procedures set out in this clause. Any complaint or claim involving  vacation services offered on this website, involving the negligence of any suppliers, sub-contractors, or agents in relation to any service provided to the vacation participant, same must notify our local service provider while on vacation or within 30 days of the vacation completion, except where such time limitations are prohibited by law. Typewritten claims must be received within 30 days after scheduled return date and will be acknowledged within 7 to 21 business days; however, related processing, verifications and settlements may take up to 60 days or longer. When requesting a refund for non-provided services, claimant must return the original service voucher by mail for said non-provided services in order for this request to be evaluated and eventually settled. Please ensure that all correspondence relating to those services is received by INTREPID Vacations, Customer Relations Department, CCRDPM, 525 Route 73 North, Suite 104, Marlton, New Jersey 08053.


Optional activities and excursions ("the Services") available for booking are provided by local operators or other third parties that are entirely independent of INTREPID and do not form any part of the product or services sold to you by INTREPID or of these Terms & Conditions, even where INTREPID suggests particular operators/other third parties and/or assists you in booking such optional activities or excursions. Your contract for such Services will be with the organizer or operator of that Service and will be subject to its Terms & Conditions, which may contain exclusions or limitations of liability. INTREPID has no liability for any such optional activity or excursion or for any act(s) or omission(s) of the organizer or operator or for any of its employees or agents or any other person(s) connected with the optional activity or excursion. Any advice or assistance on or with any Service provided by any local representative does not mean or imply that the Service is sold, supervised, or controlled by INTREPID or that any such advice or assistance is given on behalf of INTREPID. Vacationing participants are asked to check with the operator of any optional activity or excursion and the applicable Terms & Conditions before booking.


Intrepid Vacations International Corp. is  located at 525 Route 73 North, Suite 104, Marlton, New Jersey 08053, is an independent company ("the Company") licensed to market and distribute travel products under the INTREPID brand name, and arrange for the vacation services offered on this website, including transportation, sightseeing, and accommodations through independent contracts.

Air carriers, accommodations, and other suppliers (including but not limited to trains, cruises, ferries, motor coaches, hotels, and restaurants) providing services are independent contractors and are not agents, employees, servants, or joint ventures of the Company or its affiliates. All certificates and other travel documents for services issued by the Company are subject to the Terms & Conditions specified by the supplier, which are available upon request, and to the laws of the countries in which the services are supplied.

The international carriage of passengers is subject to international conventions and treaties, where applicable. These international agreements limit and, in some events, exclude the carrier's liability to passengers (vacation participants). Where any claim or part of a claim (including those involving death or personal injury) concerns or involves any travel arrangements (including the process of getting on or off the transport concerned) provided by any air, sea, inland waterways, rail, or road carrier or any stay in a hotel, the Company's maximum liability is the maximum which would be payable by the carrier or the hotel keeper concerned under the applicable international convention, treaty, or regulation applicable to the travel arrangements or hotel stay (e.g., the Warsaw Convention, the Montréal Convention for international travel by air, the EU Regulation on Air Carrier Liability for air carriers with an operating license granted by an EU country, the Athens Convention for international travel by sea) in that situation.

After departure, if the services included in the vacation cannot be supplied or there are changes in an itinerary for reasons beyond the control of the Company, depending on the circumstances, the Company will take reasonable action to arrange for the provision of comparable services. Any resulting additional expense will be the responsibility of vacation participants, and any resulting savings will be refunded by the Company to vacation participants. The Company reserves the right to accept or reject any person as a vacation participant; to expel any participant from the vacation; to make changes in the itinerary whenever the Company deems it necessary for the comfort, convenience, or safety of the participants; and to cancel a vacation at any time. The vacation participant agrees that neither the Company nor its affiliates shall be liable for any damage, loss (including personal injury, death, and property loss), or expense occasioned by any act or omission of any supplier providing services, any insurer or insurance administrator under the Travel Protection Plan, or any other person. Any unresolved dispute between the vacation participant and the Company directly or indirectly relating to the Terms & Conditions shall be first submitted to mediation at Marlton, New Jersey, before a mediator mutually agreed to by the parties. If mediation is not successful, the dispute must be resolved by binding arbitration by the American Arbitration Association. In any such arbitration, the substantive (but not procedural) law of New Jersey will apply. The arbitrator and not any federal, state, or local court or agency shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, conscious-ability, or formation of this contract, including, but not limited to any claim that all or any part of this contract is void or voidable.  Arbitration against the Company must be commenced within one year following the date of vacation completion. Neither the Company nor any affiliate shall in any case be liable for other than compensatory damages, and you hereby waive any right to punitive damages. No person, other than an authorized representative of the Company by a document in writing, is authorized to vary, add, or waive any term or condition on its website, including any term or condition set forth in the preceding provisions.